![]() ![]() The table that you create is dynamic and will update every time you refresh your Confluence page. Filters are a pro-move for saving time – create a new filter for a group of issues or even search saved filters from Jira.įrom there, you can choose how you’d like to display the Jira issues on your page: list the Jira issues in a table, or simply display the count of issues that are associated with your search. The search function is very comprehensive – you can search by issue key, search URL, JIRA link, JQL, plain text, or a filter. When choosing which Jira issues you’d like to add to your page, you can choose to search for existing issues, create a new issue, or choose from recently viewed issues. Sounds like complicated web development Its not. ![]() While Confluence has all your typical text editing features, what makes it really powerful is all the dynamic content that it comes with, like roadmaps, expands, and search bars. (Optional) Select Display options to customize how they’ll appear Create You can use Confluence to create beautiful pages and powerful dashboards in a matter of minutes.Select only the issues that you would like to display.Enter or search for Jira issues in the search bar.Type /jira while editing a page or tap + and select Jira.To display a list of Jira issues on a Confluence page: If you add a customer to a service project, they'll have an account in the help center.Display a dynamic list of Jira issues on a Confluence page To share the help center with your customers, send them the following link: They can also view all the requests they've raised, via the Request button in the top-right corner of the screen.Ĭheck out View requests in the help center to learn how this works. The help center shows all of the customer portals in your Jira Service Management instance. From here, customers can raise requests in any of the portals they have access to. View all customer portals in your help center Select Allow comment reactions on the customer portal for this project. Go to Project settings > Portal settings. As the customer portal comment reactions are disabled by default, you first need to allow their use. Your customers can react to comments with emojis. You need a Data Center license to use the search bar. To learn more about workflows and transitions check out Advanced workflow configuration. When an issue is transitioned from the portal, it bypasses any validators that are defined for the transition.When you add a transition to the portal, you can set a resolution for requests that customers transition. Screens don't display on the customer portal.Select the transition in the workflow, and check the box beside Show transition on the customer portal.Ĭustomer transitions behave slightly differently than other workflow transitions:.Select Diagram to open the diagram view.Select the pencil icon beside the workflow that has the transition you want to add to the portal.In your service project, go to Project settings > Workflows.The customer can mark their request as resolved, directly from the customer portal. You can show transitions on the customer portal so that customers can change the status of their request.įor example, say an agent shares a knowledge base article with a customer and the article solves their problem. To learn more about customizing request types, check out Setting up request types. For example, you can add a 'Common requests' group to help customers address issues like IT support. The request types are organized into groups to help customers find what they need. Jira Service Management includes several request types that address common IT help scenarios. To create and manage request types, visit Project settings > Request types. You can customize the types of requests that customers raise from the portal. Select the link View and change under the Announcement heading, to add important information (for example, working hours). ![]() Your logo will appear in notifications sent by your service project.
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